Frequently Asked Questions about MovaPro Translation Services

We pay close attention to translation quality, understanding that it underpins the success of your matter. Our team includes a dedicated quality control department made up of experienced editors and proofreaders. Every translation is proofread by an editor, and, where necessary and on separate request, it is additionally reviewed by a native speaker.

We engage translators who are experts in the relevant fields. Our team consists exclusively of professionals with at least 10 years of experience in translation. We select candidates rigorously, and only the chosen few make our shortlist. To join the team, translators complete a demanding test translation — as a result, only about 5% of candidates get the opportunity to work with us.

Our standard pace is 8–10 translation pages per day. First, a manager takes the order, contacts the appropriate specialized translator and assigns the work. Once the translation is complete, the document is edited and proofread; certification or desktop publishing is carried out if required. For urgent orders we streamline the process to deliver quickly — even within a few hours; an urgent translation usually costs about one and a half times the standard rate.

A whole team is responsible for the quality of your order. The central role belongs to the translator, after whom the result is checked and, where needed, corrected by an editor and a proofreader.

Translators follow the applicable privacy and personal data protection rules and standards, and sign non-disclosure agreements where required.

An incorrect translation of personal documents can cause delays in resolving immigration, education, employment and other life matters.

A high-quality translation of personal documents ensures that your academic records are interpreted correctly and are clear to the admissions committee, which influences the decision on admission to a school abroad.

Yes, a translation of personal documents can be issued as a notarized copy, which carries the same legal force as the original document.

Yes, personal documents can be translated at short notice to fit your needs — standard documents are often completed on the day you contact us.

We offer bank transfer in hryvnias, payment via Privat24, cashless payment in dollars or euros, cash payment at our office, and payment on delivery for documents sent by Nova Poshta.

We usually ask new clients for an advance payment of 50% of the order amount. Payment after completion is also possible in certain cases, in particular when a service contract is signed.

We take a flexible approach to the formalities: signing a contract is not mandatory, but we are always ready to draw one up at your request. If needed, we can offer our standard service contract template or adapt your company's standard contract.

The cost of document translation depends on the volume and the language pairs involved. Current rates for all languages are listed on the prices page of our website, and we will provide an exact quote within 15 minutes of receiving your document.

Dozens of languages: all major European ones (English, German, Polish, French, Spanish, Italian), Slavic and Scandinavian languages, plus Eastern and rare ones — Kazakh, Vietnamese, Hebrew, Hindi, Farsi, Korean, Chinese. The full list with rates is on our prices page.

Yes. Our price list includes Kazakh, Vietnamese, Hebrew, Hindi, Farsi, Azerbaijani, Georgian, and more. For rare languages we engage specialist translators: in Kazakh, for example, we completed a technical project of over 5,000 AutoCAD drawings.

Yes — multilingual orders are handled by a team working from a single glossary, so terms match across all versions, and ordering several languages together costs less than ordering them separately.

Yes. Send scans or good photos of your documents by email or messenger (Telegram, Viber, WhatsApp) — we quote within 15 minutes. You receive the finished documents as scans and, if needed, on paper. Our Kyiv office (9 Yaroslaviv Val St.) welcomes personal visits too.

The scan (PDF) goes out as soon as the work is ready. Paper originals are handed over at the office, shipped by Nova Poshta across Ukraine, or sent by international post abroad — to clients in Poland, Germany, Canada, and beyond.

Within 15 minutes of receiving the documents: the manager determines the volume, language, and required certification and sends the exact price and timeline.

Yes — a large share of our clients are Ukrainians in Poland, Germany, Czechia, Canada, and the USA. Translation, notarization, apostille, and even powers of attorney are arranged fully remotely.

An apostille is a simplified legalization procedure. Countries that have not joined the Hague Convention and do not recognize the apostille require legalization through the ministry of foreign affairs and a consulate or embassy. This is a more complex procedure, but we can help with it as well. The countries most popular with our clients that do not recognize the apostille and require legalization are Canada, the UAE, Qatar and Egypt.

An apostille on documents is an international confirmation of their authenticity and legal validity for use abroad. In 1961, a number of countries signed the Hague Convention, agreeing on a simplified document flow and mutual recognition of official documents bearing a special stamp — the apostille. This stamp is affixed mostly by the ministries of education, justice and foreign affairs in the country where the document was issued. An apostille is needed when a document issued by a government body of one country is to be used in another; if the document is used within the issuing country, no apostille is required.

A double apostille is a special type of document legalization in which the apostille stamp is affixed twice: first on the original document or its notarized copy, and then on the notarized translation of the document. It is important to notarize the translation first and only then apostille it. A double apostille confirms the authenticity of the seal and signature of the notary who certified the translation. It is usually required by the following countries: Austria, Belgium, the United Kingdom, Denmark, the Netherlands, Italy, Norway, Portugal, France and Switzerland. This list is not exhaustive, however — check the requirements with the relevant authority in the country where the document will be used.

An apostille is affixed by one of the ministries of the country where the document was issued and confirms the authenticity of the document itself — that the seal and signature of the issuing official are genuine. Notarization usually certifies that a copy is true to the original or that the translator who performed the translation is qualified. An apostille must be obtained in the issuing country, whereas the translation and notarization after the apostille can be done in any country.

Documents eligible for an apostille include diplomas, archive certificates, curricula and school certificates; police clearance, residence and health certificates; civil registry documents (birth, marriage and divorce certificates, etc.); documents executed by a notary (statements, powers of attorney, notarized copies, affidavits), as well as registration certificates, articles of association and other corporate documents. An apostille cannot be affixed to passports, employment record books, military IDs, gun permits, vehicle registration documents or identity cards, although in some cases apostilled notarized copies of such documents may be required. Laminated documents, or documents showing traces of lamination, cannot be apostilled, and birth, marriage, name-change and death certificates must have been issued after 2003. Old or laminated documents must be re-obtained first and only then apostilled.

The processing time depends on the type of document: the Ministry of Justice of Ukraine — 5 to 10 business days; the Ministry of Foreign Affairs of Ukraine — 5 to 10 business days, or up to 20 business days if additional information has to be requested from the institution that issued the document; the Ministry of Education of Ukraine — 1 to 30 business days depending on the document type and urgency.

Yes, in most cases the apostille is affixed to the original document: it may look like a stamp placed or glued on the reverse side, or a separate sheet bound to the original. Exceptions are documents to which nothing can be bound or stamped, such as a passport or a driver's license. Also, in Ukraine an apostille cannot be affixed to state documents issued in the Soviet Union. In such cases the apostille is placed on a notarized copy of the document rather than the original.

No, you do not need to execute a power of attorney to have an apostille affixed.

An apostille is usually issued in the official language of the country, so after apostilling, the entire document together with the apostille needs to be translated into the required language and notarized.

Foreign countries often do not accept birth certificates issued to old standards: certificates issued before 2003 and Soviet-era certificates. To apostille them, you first need to apply to the civil registry office for a duplicate of the document on a new-style form. There are also nuances related to whether a specimen of the registry office seal and the registrar's signature are on file in the archive of the Ministry of Justice. Documents obtained within the last 10 years are usually apostilled without obstacles, but old or laminated documents, or those with additional marks and stamps, are not: you first need to obtain a clean duplicate on a new form, which can then be apostilled.

For Italy, Spain and France there are two options for legalizing documents: apostilling the document, then a notarized translation and a second apostille on the translation — or apostilling the document and having the translation done by an accredited translator with a consular seal.

Today, several official bodies in Ukraine are authorized to affix an apostille: the Ministry of Justice of Ukraine, the Ministry of Education and Science of Ukraine, the Ministry of Foreign Affairs of Ukraine, and the State Tax Service of Ukraine.

The cost of an apostille depends on the type of document and the turnaround time. For example, an apostille on a police clearance certificate costs UAH 900; on civil registry certificates, notarial and court documents — UAH 2,300; on educational documents — from UAH 1,450. The prices already include the state duty.

To obtain an apostille, you need the original document and, depending on the requirements of the particular institution, additional documents or information. The original must not be damaged or laminated.

An apostille has no expiry date: once affixed, it does not need to be affixed again. The exception is apostilled documents that themselves have a validity period. This usually applies to the police clearance certificate (extract), which is valid abroad for 3 months. Occasionally, foreign institutions also require birth or marriage certificates to have been issued no more than a year before submission — in that case you need to obtain the certificate again and apostille it.

In Ukraine, an apostille is a stamp, wet-ink or electronic, placed on the reverse side of the original document. The layout requirements are unified for all countries, although the form may differ slightly between Ukrainian ministries. The apostille takes the form of a 10×10 cm square containing the key elements: the country where the apostille was affixed, the name of the document, the seal confirmed by the apostille, the authority issuing the apostille, the date of issue, the signature of the responsible official and the seal of that authority.

An apostille is needed to legalize documents for use abroad — for example, for education, employment, starting a business and so on.

A notarized translation is a translation of a document performed by a qualified, degree-holding translator and certified by a notary, who attests to the authenticity of the translator's signature. A notarized translation has legal force and is used for official purposes: court filings, notarial acts, immigration matters and other situations where confirmation of the translation's accuracy is required.

The turnaround for a notarized translation depends on the volume and complexity of the documents, as well as on the working schedules of the notary and the translator. It usually takes from 2 hours to a week; a typical standard document is completed on the day you contact us.

No. A notarized translation requires a qualified, degree-holding translator who performs the translation in line with all the requirements — only then can the notary certify their signature. A translation you have done yourself cannot be certified.

A notarized translation provides additional confirmation of the accuracy of the document's translation, which matters in various situations: legal procedures, immigration or education matters, and so on.

Birth, marriage and divorce certificates, health certificates, police clearance certificates, diplomas, employment record books and other official documents can be translated with notarization.

The essential requirement when choosing a translator is their professional qualification: their higher education diploma must state their qualification as a translator in the required language pair.

To certify a translation together with confirming that the copy is true to the original, the notary must be given the original. If the translation is notarized without certifying the copy, or certified with the translation agency's seal, the original is not needed — a scan or photo of the document sent by email or messenger is enough.

Notarized copy of a document — UAH 300 per document (up to 10 pages); notarization of the translator's signature — UAH 400 per document (up to 10 pages); notarization of the translation and a notarized copy — UAH 400 per document (up to 10 pages); notarial certification in Ukrainian and the target language (in 2 columns) — UAH 400 per document; services of a degree-holding translator at the notary's office — from UAH 1,500.

A notarized copy of a document has the same legal force as the original. This means the copy can be used for the same legal purposes for which the original is required.

To have a copy certified, you need to visit a notary with the original document. The notary makes the copy personally and then certifies the document with their signature and seal — only then is the copy considered officially certified.

Providing the original passport is mandatory. The notary verifies the document's validity and the presence of all required details, then makes the copy personally. All pages of the copy are bound together and marked "True copy of the original", and at the end of the document the notary adds a certification statement, signature and seal.

Once notarized, the copy acquires the force of the document itself, so it remains valid for the same period as the original. There are no other restrictions: you can have several notarized copies made during a single visit to the notary and use them at different times.

Yes, only the original document can be presented to the notary for certifying a copy. Notarization is possible only when the notary has personally seen the original, verified its validity, correct execution and the presence of all required details, and then made the copy personally. Documents with erasures or additions, crossed-out words or other unauthorized corrections, as well as documents written in pencil or fading ink, are not accepted. These are requirements of the Ministry of Justice aimed at preventing fraud and document forgery.

Yes, you can currently obtain a criminal record certificate yourself via the Diia app. However, this document is only available electronically and cannot be apostilled, so it cannot be used for submission to most official bodies abroad, which require the original document with an apostille and a translation.

You can come to our office with your original passport and place the order on the spot, but this is not mandatory. The certificate can be ordered online by sending a good-quality photo or scan of your document. We will help you obtain the certificate with an apostille without your presence.

Obtaining a police clearance certificate takes from 14 days.

Obtaining a police clearance certificate (extract) — UAH 1,700 per document; obtaining a police clearance certificate (extract) with an apostille — UAH 2,500 per document. Urgent processing (10 business days) — UAH 3,000, urgent with apostille — UAH 3,500.

Foreign authorities usually require the certificate to be no older than 90 days at the time of submission.

If a Ukrainian citizen lived in one country for a long time, for example Germany, then moved to another, say Canada, and is preparing permanent residence documents there, they will most likely need to obtain police clearance certificates both in Ukraine and in Germany.

You can obtain a police clearance certificate with an apostille at MovaPro translation agency. We provide the service of obtaining a criminal record certificate together with the apostille required for using it abroad, and our specialists will help with every aspect of the procedure.

Obtaining a police clearance certificate (extract) with an apostille costs UAH 2,500; urgent processing with an apostille (10 business days) — UAH 3,500.

No, in Ukraine the police clearance certificate is issued only in the official language. An apostille is then affixed to it and a certified translation is made.

Yes. The certificate confirms that a person has not committed crimes on the territory of Ukraine, so it can also be issued to foreign citizens who have lived in Ukraine for some time.

To obtain a police clearance certificate abroad, you need to apply to the relevant government authority of the country where you live. Procedures may differ depending on each country's legislation.

Re-issued certificates come from the civil registry (RACS). We advise on the steps for your situation and, where needed, help arrange collection by power of attorney — without your personal presence. As soon as it is issued, we prepare the translation and apostille if required.

The most common reason is the apostille: Ukraine does not apostille laminated documents or old-format forms. A re-issued current-format certificate solves it — the modern form passes apostille certification without questions.

Yes — via a power of attorney for a representative in Ukraine. The PoA is arranged remotely: a Ukrainian notary drafts the template, you certify it where you live, we do the back-translation. Your representative then collects the certificate at the registry.

Four steps: a Ukrainian notary drafts the text; you certify it at a notary in your country of residence; an apostille is attached (for Hague Convention countries); in Ukraine we do the back-translation and notarization. The whole procedure is remote.

In most Hague Convention countries — yes. The exceptions are countries with which Ukraine has legal-assistance treaties: with Poland, Czechia, and Hungary the apostille is usually not needed.

Usually one to three weeks, depending on the local notary appointment, how fast the apostille is issued in your country, and shipping the original to Ukraine.

If a Ukrainian notary drafted the text in Ukrainian, only the foreign notary certificate and the apostille need translating — faster and cheaper than translating the whole document.

Our regular destinations are Poland, Germany, Czechia, Slovakia, Austria, Hungary, Romania, Italy, France, Spain, Sweden, Cyprus, Turkey, the UK, the USA, and Canada. Each country has its own document-requirements guide on our site.

Polish (tłumacz przysięgły), French (traducteur assermenté), Italian (traduzione giurata), and Spanish (traductor jurado). Sworn translations are arranged remotely: you send a scan, you receive the stamped sworn translation.

Substantially. Some waive the apostille under legal-assistance treaties (Poland, Czechia, Hungary), some require a sworn translator (Germany, France, Spain), and some accept certified English translations (Canada, the USA, Sweden). Check your countrys guide on our site — or just ask us.

Our agency employs professional translators (philologists and linguists) with legal specialization and many years of experience translating legal texts. Narrow specialization means the translator has full command of the terminology, knows the subject matter and has extensive experience translating legal documents. The translator can always consult lawyers and other expert advisers.

To achieve high speed in legal translation, we assign several translators to the project at once. In that case, strict consistency of terms and wording throughout the translation is essential for high quality.

An incorrect or inaccurate translation can lead to misunderstandings, legal errors, or even the loss of the document's legal validity.

Translators follow strict confidentiality rules and sign non-disclosure agreements where required.

Machine translation can be useful for a preliminary draft or for getting the general idea of a text, but for an accurate and correct translation of legal documents we recommend turning to professional translators.

The formatting must meet the standards and requirements for official documents: font, alignment, structure and so on.

Yes, our translation agency employs professional translators with medical specialization and many years of translation experience. Narrow specialization means the translator knows the medical field well and has extensive experience translating medical documents. Candidates go through rigorous selection and a demanding test translation — only about 5% of them get the opportunity to work with us.

An incorrect medical translation can lead to misunderstandings between medical staff and patients, incorrect treatment and other serious consequences for health and safety.

Medical translation specialists must be highly qualified, know medical terminology and understand the importance of accuracy and confidentiality.

Translators keep medical information confidential by adhering to professional ethical standards and signing non-disclosure agreements with clients.

Medical translators possess not only language skills but also a deep understanding of medical terminology and processes, which helps ensure an accurate, high-quality translation of medical documents.

We pay close attention to translation quality: our team includes a quality control department of experienced editors and proofreaders, every translation is proofread by an editor, and on separate request it is additionally reviewed by a native speaker. We also use established glossaries and translation memories, which ensures consistency of style and terminology.

Technical texts are translated by specialists with substantial technical experience, some of whom have worked at large industrial enterprises. Our team consists exclusively of professionals with at least 10 years of experience in translation; after rigorous selection and a test translation, only about 5% of candidates get the opportunity to work with us.

Technical translation requires deep knowledge of the technical field, an understanding of the specific terminology and the ability to work with technical documentation.

An experienced technical translator understands the specifics and particularities of technical terminology, has the skills needed to grasp complex concepts and ensures a high-quality translation.

The document layout process includes arranging text, processing images, choosing typography, placing graphic elements and building the document structure.

The layout process usually includes the following stages: analyzing the client's requirements, planning the layout, choosing typography and a color scheme, placing text and images, and a final check before publication.

To reproduce the emotional connection in marketing texts, the translator must use appropriate vocabulary and style while preserving the tone and emotional pitch of the original.

Translation quality is crucial to the success of marketing campaigns abroad, as it determines the clarity and effectiveness of communication with the local audience and shapes the perception of the brand and its products.

Consistency in marketing translations is important for maintaining the brand image and building a unified communication strategy across different markets, which strengthens brand recognition and trust.

A high-quality marketing translation helps increase conversion and the performance of advertising campaigns, because well-chosen words can trigger the desired response and sustain interest.

An incorrect translation can lead to misunderstandings, negative brand perception and loss of consumer trust.

Taking cultural specifics into account in marketing translation helps avoid offensive or inappropriate wording, makes communication more effective and supports a positive perception of the brand.

Interpreting is charged by the hour — from UAH 1,500 per hour. The pricing system applies a minimum-booking rule, which is two hours.

Yes, we provide interpreting services for a wide range of events, including conferences, seminars, training courses and other occasions.

We recommend booking interpreting in advance so that we can ensure the availability of interpreters and the necessary equipment. If needed, we can provide an interpreter as little as 24 hours before the event.

Our agency offers interpreting for a wide range of language pairs, including English, Spanish, French, German and many others.

The translator must be familiar with the readers' culture, know the nuances and stylistic features of the target language, and understand how the product or service is used in the region the translation is intended for.

Localization is always necessary, because it involves not just translating the site but adapting the text to cultural and regional specifics.

A Ukrainian version of a website becomes necessary in several scenarios. Foreign companies planning to enter the Ukrainian market translate their web resources to attract a new audience. Ukrainian brands that previously used Russian on their sites also translate their interfaces into the official language — this is not only a requirement of Ukrainian law but also a sign of respect for Ukrainian users.

Clients sometimes turn to individual translators on freelance marketplaces, but it is better to order this service from a translation agency whose team brings together specialists of different profiles: medical, economic, technical and others.

Specialists who translate into their native language do it better, because they feel at home both in the language and in the subject matter. As a result, the client receives a first-class website translation.

Localization tailors the site to a specific culture, language and the needs of the target audience, which makes communication more effective and improves the user experience.

The choice of languages for localization should be based on an analysis of the target audience, the distribution of users by language, and the company's strategic market goals.

Cultural differences are handled by adapting the site's content, design and functionality to local traditions, customs and cultural norms.

Above all, it is important to involve experienced translators who not only know the languages but also understand game development and cultural differences. In addition, after translation the game should be tested to identify and fix any flaws in the translation or adaptation. It is also important to have clear quality criteria and a feedback loop with the localization team for continuous improvement of the results.

Localization can cover text translation, character voice-over, changes to graphic elements, and adaptation to local laws and cultural specifics.

The stages may include requirements analysis, text translation, voice-over, testing and releasing the game in different languages.

Localization helps players better understand the storyline, dialogue and other aspects of the game, which deepens their sense of immersion.

It is important that the translation is high quality and preserves the meaning of the original, which is why it is best to involve experienced localizers who understand the specifics of game development.