Payment, delivery and refunds

This page explains how to pay for an order at MovaPro Translation Company, how you receive the finished translation, and what to do if an order has to be cancelled or refunded. The same terms apply to orders placed on the website, by messenger, by email or at the office.

The seller

Services on movapro.kiev.ua are provided by MOVAPRO LLC (ТОВ «МОВАПРО»), EDRPOU code 46285576. Address: 9 Yaroslaviv Val St., floor 4, office 405, Kyiv, Ukraine. Phone: +38 (098) 607-79-67, (044) 333 4 007. Email: order@movapro.kiev.ua. Office hours: Monday to Friday, 9:00–18:00.

Price and order confirmation

Prices on the website are in Ukrainian hryvnia (UAH) per standard page (1,800 characters including spaces) or per document, depending on the service; the current price list is on the prices page. We state the exact price and turnaround before any work starts: instantly on the website after you upload a document, or in a quote from a manager within 15 minutes during business hours. Work starts once you have confirmed the price. If it turns out during the work that there is more text than quoted, we tell you before continuing. There are no hidden extras.

Payment methods

• By card online via LiqPay: Visa, Mastercard, Apple Pay, Google Pay. The payment link is in your quote email and on the payment page. Payments are processed by LiqPay (JSC CB PrivatBank): only the payment system sees your card details, we never receive or store them. LiqPay emails you a receipt.
• By invoice (bank transfer): for companies and sole traders, in UAH; clients abroad can be invoiced in US dollars or euros. We provide an invoice, a completion certificate and a contract if required.
• At the office: cash or card.
• Cash on delivery with Nova Poshta: paid when you collect the parcel (the carrier’s money-transfer fee is added to the order amount).

All prices are settled in UAH. If your card is in another currency, your bank converts the amount at its own rate.

Turnaround

A standard document (certificate, passport, statement) is usually ready on the next working day; larger volumes are estimated at about 8 pages per working day. Notarisation adds the notary’s processing time, and an apostille adds the processing time of the Ministry of Justice or the relevant authority, which we state in the quote. Turnaround counts in working days from order confirmation (for online orders, from payment).

Delivery and collection

• PDF by email: free, as soon as the translation is ready. A scan of a translation certified with the agency’s stamp is sent the same way.
• Collection: at our office at 9 Yaroslaviv Val St., Mon–Fri, 9:00–18:00.
• Nova Poshta within Ukraine: parcels leave on the next working day after completion; nothing ships on Saturdays or Sundays. Delivery is charged at Nova Poshta rates.
• Abroad: by international courier (DHL or similar) at the carrier’s rates; timing and cost are agreed separately.

Documents you handed to us for the work (originals for notarisation or an apostille) are returned together with the translation by the same method.

Cancellation and refunds

A translation is a service produced individually for your order, so the rules depend on the stage at which you contact us:

• Work has not started: we refund 100 % of the amount paid.
• Work is in progress: we refund the price of the unfinished part and hand over the part already translated.
• The translation has been completed and delivered: no refund is due for a completed service. If the translation contains an error, we correct it free of charge, with no limit on the number of revisions, until it is right. If the translation does not match the order (wrong language, wrong document, wrong type of certification), we redo it free of charge or refund you, at your choice.
• Notarisation, apostille, legalisation: notary fees and state duties cannot be refunded once they have been paid; we refund only the price of agency services not yet performed.

How to request a refund. Write to order@movapro.kiev.ua or message us, quoting your order number and the reason. We reply within 3 working days. Refunds go back by the same method you paid with: LiqPay payments to the same card (crediting depends on your bank and usually takes a few banking days), invoice payments to the payer’s account, cash at the office.

These terms do not limit your rights under Ukrainian consumer-protection law.

Questions

If anything is unclear or your situation is not covered here, write or call us: see contacts. How we handle your documents and personal data is described in the privacy policy.